At pka98, we believe that gaming should always be a source of fun — never a source of stress or financial strain. Whether you are placing cricket bets on PSL or spinning slots, we are here to make sure your pka98 experience stays enjoyable, in control, and within your means. This page explains everything we do to support player wellbeing across Pakistan.
pka98 is an adults-only gaming platform. Access is restricted to individuals who are 21 years of age or older. This is a hard requirement enforced through our Know Your Customer (KYC) verification process. Every player must submit valid identity documentation — including a government-issued CNIC or passport — before their account is fully activated. Any account found to belong to someone under 21 will be immediately closed, all funds returned, and the matter handled in accordance with our regulatory obligations. If you are a parent or guardian, please ensure that minors cannot access your pka98 account credentials.
Our Stance
The overwhelming majority of pka98 players in Karachi, Lahore, Faisalabad, and Islamabad enjoy our platform as a leisure activity — a bit of cricket betting during PSL season, a few spins on a favourite slot title, or an evening at the live dealer tables. And that is exactly how it should be.
But pka98 also recognises that for a small number of people, gambling can become problematic. Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or experience level. That is why responsible gaming is not a box-ticking exercise at pka98 — it is a genuine, ongoing commitment backed by real tools, trained staff, and a platform designed with player safety at its core.
pka98 operates under an international gaming licence, and our responsible gaming framework is a core condition of that licence. We take that obligation seriously and go beyond the minimum requirements wherever we can.
We will never pressure you to deposit more than you are comfortable with. We will never send you promotional offers while your account is under a self-imposed limit or exclusion. We will always make it easy — never difficult — to access your responsible gaming tools, reduce your limits, or pause your account.
Every member of the pka98 support team based in our 24/7 live chat receives training on identifying at-risk behaviour and responding with empathy and appropriate guidance. Your wellbeing matters more to us than your next deposit.
If you ever feel that gaming has stopped being fun and started feeling like something you cannot control, we encourage you to use the tools described on this page — or simply reach out to our support team at [email protected] and we will help.
Player Protection Tools
All of the following tools are available to every pka98 player at no cost and with immediate effect. Access them any time through your account dashboard or by contacting our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your pka98 account in PKR. Limits take effect immediately when reduced and can only be increased after a mandatory cooling-off period — so your decision sticks.
Define the maximum amount in Pakistani Rupees that you are comfortable losing within a set timeframe. Once your loss limit is reached, your account is automatically restricted from further wagering until the period resets.
Set a maximum session duration so pka98 will automatically log you out after a defined period of continuous play. This helps maintain awareness of time spent gaming — a simple but genuinely effective habit to build.
Need a short break from pka98? Apply a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time your account is suspended from all gambling activity. This is ideal if you feel things are getting a little too intense.
For players who feel they need a longer break, pka98 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully closed, all marketing communications stop immediately, and re-opening requires a formal review process.
Enable on-screen pop-up reminders at intervals you choose — every 30 minutes, 1 hour, or 2 hours — showing how long you have been playing and how much you have wagered in that session. A gentle nudge to stay grounded and in control.
Stay Aware
Problem gambling does not always announce itself loudly. Sometimes it creeps in gradually. Being honest with yourself about the following signs can make an enormous difference early on.
Chasing losses: Depositing more money to try to win back what you have already lost, often repeatedly and in increasing amounts.
Preoccupation with gambling: Thinking about pka98 or other gambling platforms constantly, even when you are at work, with family, or trying to sleep.
Gambling beyond your means: Using money earmarked for rent, utility bills, food, or family expenses — such as school fees — to fund gambling activity.
Hiding your gambling: Being secretive about how much time or money you are spending on pka98 with family members or close friends.
Inability to stop: Repeatedly trying to cut back or stop gambling, but finding yourself returning despite genuine intentions to quit.
Emotional distress: Feeling anxious, irritable, depressed, or restless when you are not gambling, or experiencing mood swings linked to wins and losses.
Self-Assessment
Take a moment to honestly answer the following questions. If you answer "yes" to two or more, we strongly encourage you to use pka98's responsible gaming tools or speak with our support team.
Have you ever spent more time or money on pka98 than you originally planned to in a single session?
Have you borrowed money, sold belongings, or used savings intended for bills in order to fund your gambling?
Have you tried to win back money you lost on pka98 by placing further bets or deposits immediately after losing?
Have people close to you — family members in Karachi, Lahore, or elsewhere — expressed concern about how much you gamble?
Do you feel restless, irritable, or anxious when you try to reduce the amount of time you spend gambling?
Has gambling ever negatively affected your work, studies, family relationships, or financial stability?
Do you find yourself thinking about past gambling wins and losses, or planning your next gaming session, throughout the day?
Step-by-Step
pka98 makes self-exclusion straightforward and immediate. There is no waiting period when you choose to reduce your access — only when you choose to lift restrictions. Here is how to activate self-exclusion on your pka98 account right now.
Self-exclusion at pka98 is permanent for the chosen period — it cannot be reversed by simply contacting support and asking for access to be reinstated immediately. This is by design. The cooling-off is there to protect you when you need it most.
Under our international gaming licence's responsible gaming requirements, pka98 is also obligated to prevent re-registration during an active self-exclusion period. Attempting to open a new account while self-excluded is a breach of our Terms and Conditions.
Visit pka98 Login and sign in using your registered credentials. Make sure you are on a secure, private device before proceeding.
Go to your Account dashboard and select the "Responsible Gaming" tab. This section houses all player protection tools in one place, including limits, cooling-off, and self-exclusion options.
Choose from a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Consider your situation carefully — longer periods offer more protection for those dealing with serious gambling concerns.
pka98 will ask you to confirm your decision. Once confirmed, your account is immediately suspended, all pending promotional communications are cancelled, and any active sessions are terminated.
If you prefer, our 24/7 live chat team can action a self-exclusion request on your behalf right away. You can also email [email protected] with "SELF-EXCLUSION REQUEST" in the subject line and your request will be processed as a priority.
Get Help
If gambling has become a problem for you or someone you care about, the most important step is talking to someone. pka98's support team is available around the clock and is trained to handle responsible gaming enquiries with complete confidentiality and genuine care.
Beyond the pka98 platform itself, we strongly encourage players who are struggling to seek support from qualified counselling and mental health professionals. Many players across Pakistan find that simply having a structured conversation with a trained counsellor is a major turning point. Reaching out is a sign of strength, not weakness.
pka98 does not profit from problem gambling. A player in distress is not a customer we want — we want them to get help first and return to the platform only if and when they are fully ready to enjoy it responsibly.
pka98 is Pakistan's most trusted online casino and sports betting platform — because we put player safety first, always. When you are ready to play, we are ready to make it a great experience.