pka98 Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") is issued by pka98 ("we", "us", "our", "the Company"), the operator of the online gaming and sports betting platform accessible at pka98.net. This Policy explains how pka98 collects, uses, stores, shares, and protects the personal data of individuals who register an Account, visit our website, or otherwise interact with the pka98 platform ("you", "Player", "User").

This Policy applies to all personal data processed by pka98 in connection with the operation of its platform, including data collected through the pka98 website, any associated mobile interfaces, live chat, email correspondence, and customer support interactions. It should be read alongside our Terms and Conditions, which govern your use of the pka98 platform as a whole.

2. Data We Collect

2.1 Information You Provide Directly

When you register a pka98 Account, deposit funds, request a withdrawal, contact our support team, or participate in a promotion, you provide personal data directly to us. This may include:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification details (e.g., CNIC number, passport number).
• Contact Data: Email address, phone number, and residential address (including city — for example, Karachi, Lahore, Faisalabad, or Islamabad).
• Financial Data: Payment method details, transaction history, deposit and withdrawal records denominated in Pakistani Rupees (PKR), and source of funds documentation where required.
• Verification Documents: Copies of CNIC, passport, proof of address, and other KYC documentation submitted during account verification.
• Communications: Records of your correspondence with pka98 support via email, live chat, or any other channel.

2.2 Information Collected Automatically

When you access the pka98 platform, we automatically collect certain technical and behavioural data through cookies, log files, and similar tracking technologies:

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the pka98 platform.
• Location Data: Approximate geographic location derived from your IP address, used to enforce geographic access restrictions.
• Cookie Data: Information stored in cookies placed on your device as described in Section 6 of this Policy.

2.3 Data from Third Parties

pka98 may receive personal data about you from third-party sources, including identity verification service providers, fraud detection agencies, payment processors (such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank), and regulatory bodies where applicable. Data received from these sources is handled in accordance with this Policy.

3. How We Use Your Data

pka98 uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and managing your pka98 Account, including identity verification and KYC compliance.
Service Delivery	Processing deposits and withdrawals in PKR, settling bets and casino game outcomes, and providing access to all pka98 products.
Regulatory Compliance	Meeting our obligations under anti-money laundering (AML), know your customer (KYC), and responsible gaming regulations under our international gaming licence.
Fraud Prevention	Detecting, investigating, and preventing fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct.
Customer Support	Responding to your enquiries, resolving disputes, and providing technical assistance through our 24/7 support team.
Marketing	Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications.
Responsible Gaming	Monitoring gaming behaviour to identify at-risk players, applying self-imposed limits, and administering self-exclusion requests.
Platform Improvement	Analysing anonymised usage data to improve the pka98 platform, game offerings, and user experience.

4. Legal Basis for Processing

pka98 processes your personal data only where a valid legal basis exists under applicable data protection law. The legal bases on which we rely include:

• Contractual Necessity: Processing required to perform the contract between you and pka98 — including operating your Account, processing transactions, and settling bets.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responsible gaming duties imposed by our international gaming licence.
• Legitimate Interests: Processing necessary for pka98's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: Where you have given explicit consent — for example, to receive marketing communications. You may withdraw consent at any time by contacting support or updating your Account communication preferences.

5. Sharing Your Data

pka98 does not sell your personal data to third parties. We may share your data with carefully selected third parties only where necessary and only in the circumstances described below:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other approved payment service providers, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers who assist pka98 in verifying player identity and screening for financial crime risk.
• Regulatory Authorities: Competent regulatory and law enforcement bodies where pka98 is legally required to disclose personal data, for example in response to a formal information request or court order.
• Technology Providers: Platform infrastructure, cloud hosting, analytics, and security service providers who process data on pka98's behalf under strict data processing agreements.
• Game Studios: Game content providers whose titles are hosted on the pka98 platform may receive anonymised session data for game performance monitoring purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pka98's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Cookies & Tracking

pka98 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, analyse usage patterns, and deliver relevant content. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function — including session management, authentication, and security features. These cannot be disabled without impairing platform functionality.
• Performance Cookies: Collect anonymised data about how players use the pka98 platform, enabling us to identify and fix technical issues and improve navigation.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and display options to personalise your pka98 experience.
• Analytics Cookies: Used to compile aggregate statistics about Platform traffic and usage patterns. Data collected through analytics cookies is anonymised and cannot be used to identify you individually.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the pka98 platform. pka98 does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

pka98 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your Account and for a minimum of five years following Account closure, in accordance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five years from the date of each transaction, as required under applicable financial crime legislation.
• KYC Documentation: Retained for a minimum of five years following Account closure or the completion of the relevant transaction.
• Support Correspondence: Retained for a minimum of two years from the date of the most recent communication, or longer where relevant to an ongoing dispute or investigation.
• Marketing Preferences: Retained until you withdraw consent to receive marketing communications, at which point marketing data is promptly deleted or anonymised.

Where retention beyond these periods is required for ongoing legal proceedings, regulatory investigations, or dispute resolution, pka98 will retain the relevant data until those proceedings are concluded.

8. Security Measures

pka98 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction:

• All data transmitted between your device and the pka98 platform is protected by 256-bit SSL/TLS encryption.
• Personal data stored on pka98's systems is encrypted at rest using industry-standard encryption algorithms.
• Access to personal data is restricted on a strict need-to-know basis. pka98 employees undergo regular data protection training.
• pka98 conducts regular internal security assessments, penetration testing, and vulnerability scanning of its platform infrastructure.
• Financial transactions are processed exclusively through PCI DSS-compliant payment processors.
• In the event of a personal data breach, pka98 will notify affected individuals and relevant regulatory authorities in accordance with applicable notification requirements.

While pka98 takes all reasonable precautions to safeguard your data, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your own Account login credentials confidential.

9. Your Rights

Subject to applicable data protection law, you have the following rights in respect of the personal data that pka98 holds about you:

To exercise any of the above rights, please contact our data protection team at [email protected]. We will respond to all verified requests within 30 calendar days. We may require you to verify your identity before processing a request.

10. Children & Minors

The pka98 platform is strictly intended for individuals who are 21 years of age or older. pka98 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If pka98 discovers that personal data belonging to a person under 21 has been collected — whether through fraudulent registration or otherwise — that Account will be immediately closed, all data will be securely deleted in accordance with applicable law, and any deposited funds will be returned to the source payment method.

If you are a parent or guardian and believe that a minor has registered a pka98 Account or provided personal data to pka98, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly. Visit our Responsible Gaming page for guidance on preventing underage access.

11. International Transfers

pka98 operates under an international gaming licence, and some of our service providers and infrastructure partners may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, pka98 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards may include contractual protections such as standard data protection clauses agreed with our third-party processors.

pka98 does not transfer personal data to any jurisdiction that does not provide adequate protections for the rights and freedoms of data subjects without implementing appropriate supplementary safeguards.

12. Policy Changes

pka98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational needs. The current effective version of this Policy is always available at pka98.net/privacy-policy and will display the date on which it was last updated.

Where material changes are made to this Policy, pka98 will notify registered players by email or through a prominent notice on the platform prior to those changes taking effect, where reasonably practicable. Your continued use of the pka98 platform following the publication of an updated Policy constitutes your acceptance of those changes.

13. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pka98 processes your personal data, please contact our data protection team:

• Email: [email protected]
• Response Time: We aim to acknowledge all data protection enquiries within 5 business days and provide a substantive response within 30 calendar days.
• Live Chat: Available 24 hours a day, 7 days a week within the pka98 platform.

If you are not satisfied with pka98's response to your complaint, you may have the right to lodge a complaint with the relevant supervisory authority in the jurisdiction where pka98 holds its international gaming licence. Details of the applicable supervisory authority are available from our compliance team upon request.